Carmel Limo Reviews

We recently were in New York City. We had a car reserved for 3 different occasions. We had issues with the second reservation, but they immediately gave us a $12 credit that was applied to the 3rd reservation. I was very pleased with this service and will definitely use it if and when we return to the city.

Absolutely awful company. Arrived at Boston Logan to find they had sent me a link to a meeting point at a different airport and the phone numbers provided didn't work or went to an answer phone.
Ended up taking a local taxi and when arrived at the hotel a very nasty message was left on my phone stating the driver had been waiting and I hadn't showed up.
Cancelled the transfer back and requested a refund through Expedia but only got 50% back as they claimed the driver had been waiting, Disgusting - do not use.

A very bad service, a rude driver, scolded us in his own language. Not in a hundred thousand years will I ever make a reservation with this company again. The driver didn't say a decent word to us, just sat on his phone; except when he wanted his money... read his tip. Well he could write it on his stomach. Stupid company

NEVER USE!!! THEY ARE THE WORST COMPANY. They don't come to pick you up and will not refund your money. They will also be very rude to you on the phone. I would give them a minus rating if that was possible!!! They are an absolute CON!!!!!

Worst car service ever made reservations to be picked up at jfk.called to tell them we arrived ,they said car would be there in 15 minutes no car came called again half hour later they said they were looking for a car and maybe we should look for another ride home at 12 midnight.never use this car service

Had reservation for 4:30pm at upper east side hospital for return trip to westchester. Called to get an earlier pickup and they said that it would cost $20 more and be an 1hour 10 minute wait. After wait, they said they still could'nt get a car to me until my 4:30PM scheduled pickup time, but they still wanted to charge me $20 more. Complained to dispatcher, and he cancelled my reservation entirely and told me to find another way home. WHAT A BAD COMPANY- DO NOT USE! LEFT STRANDED AT HOSPITAL.

I hired them to pick me up at the Newark airport. When we got to the hotel, the driver, who didn't speak English very well, started yelling, "You pay toll $35 cash." He just kept yelling it over and over. I only had $20s so with the tip I paid $60. I found out later the toll was only $22. I called and complained. The company said they would reimburse me. They sent me a check for $15. What a scam. Then the afternoon they were supposed to pick my son and I up to go back to the airport. They called to say they couldn't get me to the airport on time. I had to call someone else. They also told me to contact Expedia to get a refund, but what a surprise Expedia has no record of it. Do Not Hire this Company. They are a hot mess!!

We booked their car service to take us to our hotel from LGA airport. The operator on the phone told us the car will be there within 10 minutes. After 20 mins of waiting, we called back and they said that they were trying to find a car and it could be another 30-40 mins. We canceled with them and took an uber to the hotel. Was a fight to get our money refunded. Do not use this service under any circumstances.

Used Expedia to book CarMel for round trip limo service from Chicago Midway to hotel and back. First leg was fine. Second leg was cancelled 8 hours before scheduled pickup. CarMel said, “Sorry, we don’t have anyone who can pick you up.” What?? How do I get a refund? “Call Expedia”. Thanks for nothing, CarMel! Will never use you again.

Horrible horrible service They no showed after confirming the day of. They were supposed to meet us at JFK and they never did. We had to call to find out where they were only to find out they had canceled. Worse, they sent someone to meet us in traffic. We had navigate four lanes of traffic with five heavy suitcases. The driver wouldn’t help us load or unload and screamed at us to pay him in cash even though we had pre-paid. He demanded to be tipped. This is a terrible terrible rude and unprofessional service. Do not use them do not use them do not use them